How do I raise a concern or make a complaint?

Client information
Last updated: 10/11/23
ANSWER BY: Dr Richard Dawood Medical Director
Date Added: 18/08/19

We endeavour to meet and even exceed your expectations, however, when we don’t, you have the right to make a complaint about any aspect of your corporate flu vaccination programme.

We welcome your comments, suggestions or feedback on our services and our staff and regularly seek feedback via an online patient survey.

If you wish to raise a concern informally, please contact Ella Joy on +44 845 050 5388 or email here.

We hope that any problems that may arise can be resolved quickly and to your satisfaction. However, if you wish to make a formal complaint, a copy of our Complaints policy & Procedure is available from our corporate flu team and also contact our Clinic Manager, Sandy Karavadra on +44 207 353 5678 or email here.

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